Client Service Specialist

Please email resume and cover letter to [email protected].  No phone calls or walk-ins.

SUMMARY:

Responsible for Client Services activities including: opening, scheduling and managing mediations, facilitations and other dispute resolution processes. Responsible for the coordination and support of specialized mediation programs; client contact to ensure understanding of the mediation process and appropriate preparation; and the creation of checklists and step-by-step processes for the Client Service Department to ensure efficient scheduling, preparation and neutral assignment for all cases

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 3 – 5 years of conflict resolution; client/customer service experience; case intake experience preferred
  • Associate‚Äôs or Bachelor’s degree required; Graduate degree preferred
  • Knowledge of mediation, dispute resolution, legal issues and case management preferred
  • Experience in a social service and/or paralegal/law setting preferred
  • Ability to triage calls, conduct intake and coordinate mediation sessions
  • Excellent verbal and written communication skills required
  • Proper telephone and email etiquette required
  • Must be detail-oriented, highly organized and reliable
  • Proven ability to work independently with a minimum of supervision, as well as being part of a team
  • Ability to multi-task and prioritize
  • Successful experience in working with diverse individuals and groups
  • Ability to remain calm and positive in all stressful situations
  • Demonstrated skills in working with difficult or emotional people both on the telephone and face-to-face
  • Ability to maintain strict confidentiality
  • High level of computer competency, including Microsoft Office Programs for word processing, spreadsheets, and ability to learn new software programs is required
  • Ability to gather and input data accurately while simultaneously gathering the information from a Client on the telephone

 

Job Type: Full-time

Please email resume and cover letter to [email protected]mediatehawaii.org.  No phone calls or walk-ins.